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Refund and Returns Policy

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REFUND AND RETURNS POLICY – GOLDHATO

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At Goldhato, customer satisfaction and product quality are our top priorities. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns for the following cases:

    • You received the wrong item

    • The product was damaged or spoiled upon delivery

    • The product was defective or expired

    • The item was missing from your order

Note: Due to the nature of fresh food products, we do not accept returns for change-of-mind purchases or opened/used items.

2. Return Window

    • Returns must be requested within 24 hours of receiving the product.

    • Proof of purchase and clear photos of the item(s) must be provided.

    • Products must be in their original packaging and condition.

3. Refund Options

Once your return request is approved, you may choose one of the following:

    • Full refund to your original payment method

    • Store credit for future purchases

    • Replacement item (subject to availability)

Refunds are usually processed within 5–7 business days after approval.

4. How to Request a Return

To initiate a return, please contact us with the following information:

    • Order number

    • Description of the issue

    • Photos (if applicable)

Contact us at:

5. Non-Returnable Items

We cannot accept returns for:

    • Perishable goods delivered in good condition

    • Items not reported within 24 hours of delivery

    • Gift cards or promotional items

    • Opened or used products (unless damaged or defective)

6. Delivery Issues

If your package is delayed or lost due to a courier issue, please contact us as soon as possible. We will assist you in filing a claim or arranging a replacement if eligible.

7. Changes to This Policy

Goldhato reserves the right to update this policy at any time. All changes will be posted on this page.

Thank you for shopping with Goldhato — your trusted source for clean and healthy food.

Date of issue: June 8, 2025

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