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Shipping Policy

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SHIPPING POLICY – GOLDHATO

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At Goldhato, we are dedicated to delivering fresh and high-quality food products to your door in a timely and safe manner. This Shipping Policy outlines how we handle the delivery of your orders.

1. Delivery Areas

We currently deliver to:

  • All regions within the United Kingdom

  • Some restrictions may apply for remote or rural areas

Please contact us if you’re unsure whether we deliver to your location.

2. Delivery Timeframes

  • Standard Delivery: 1–3 business days

  • Same-Day Delivery: Available for select areas and orders placed before 12:00 PM

  • Next-Day Delivery: Available depending on stock and location

Note: Delivery times may vary during holidays or high-demand periods.

3. Shipping Fees

  • Delivery charges are calculated at checkout based on order value and destination

  • Free shipping may apply to orders over a certain amount (check website for current offers)

  • Express or same-day delivery may include additional fees

4. Order Processing Time

  • Orders are processed Monday to Saturday (excluding public holidays)

  • Orders placed before 3:00 PM are typically processed the same day

  • You will receive an order confirmation email followed by a shipping confirmation with tracking info (if available)

5. Receiving Your Order

  • Please ensure someone is available to receive the order at the delivery address

  • If no one is available, our delivery partner may leave the parcel at a safe location or contact you directly

  • For perishable items, we highly recommend someone is present to receive the goods to ensure product freshness

6. Delivery Delays

While we strive for timely delivery, delays may occasionally occur due to:

  • Weather conditions

  • Courier service disruptions

  • High order volumes during sales or holidays

We will keep you informed of any unexpected delays and do our best to resolve them promptly.

7. Contact for Shipping Issues

If your order is late, missing, or incorrect, please contact our support team:

We will investigate and offer a solution such as re-delivery, refund, or store credit where appropriate.

Goldhato – Delivering clean and fresh food with care.

Date of issue: June 8, 2025

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